Apollo Hospital Muscat is providing online consultations with Apollo Hospital Doctors using video conference/voice calling (“Tele-Consultation”) through its website/call center. The following terms and conditions govern all the transactions with respect to tele-consultations including appointment booking and refund and all other transactions through the website.

Information and Documents required:

a. You are solely responsible for the medical, health and personal information you provide in Apollo Hospital. The advice of the doctor will depend upon the information you provide in the website

b. User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details

c. This service is available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use.

d. If the information provided by you is false/deceptive/inaccurate or misleading, Apollo Hospital Muscat reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal

Equipment and connectivity requirement:

a. The services available on the website shall be provided to you via audio/video consultation. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity Apollo Hospital reserves the right to reschedule or cancel your appointment without any notice

b. You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website

c. Apollo Hospital or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Apollo Hospital.

d. This Service are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases

Electronic Payments/ Refunds:

a. Apollo Hospital offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees

b. Apollo Hospital shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account

c. Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the user dashboard in your Apollo Hospital account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained

d. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to accounts@apollomuscat.com

e. Apollo Hospital reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments

The terms and condition herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further.

By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website. If you have any queries or need any clarification or assistance please contact us at info@apollomuscat.com.

PRIVACY POLICY

This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY CONFIRMING THAT YOU ARE BOUND BY THIS PRIVACY POLICY (BY THE MEANS PROVIDED ON THIS WEBSITE OR APP), BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY, YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACoY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

COLLECTION OF PERSONAL INFORMATION

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

1. Contact data (such as your email address and phone number);

2. Demographic data (such as your gender, your date of birth and your pin code);

3. Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;

4. Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)

5. Insurance data (such as your insurance carrier and insurance plan); and

6. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)